80L Motion Sensor Bin Lid Top Warranty Claim

Warranty Terms and Conditions

For Ninestars 80L Sensor Bin Lid (Models: DZT80-35 and DZT80-35R)

These terms outline the warranty coverage for the Ninestars 80L sensor bin lids. By submitting a warranty claim, you (the "Purchaser" or "You") agree to the terms and conditions described herein. Ninestars ("We" or "Us") will honour claims in accordance with these terms.

1. Warranty Coverage

We offer a 12-month warranty on the Ninestars 80L sensor bin lid from the original date of purchase, covering defects in materials and workmanship under normal use. If your claim meets the eligibility criteria, we will replace the defective lid FREE OF CHARGE, however there is a fee of £24.95. This fee covers the following:

• Administrative costs
• Shipping for the replacement lid

2. Warranty Claims Process

To initiate a warranty claim, the following steps must be followed:

2.1 Troubleshooting Requirement

Before submitting a warranty claim, please attempt the troubleshooting steps listed in the Troubleshooting Guide. These include:

• Replacing the batteries with high-quality options (e.g., Duracell).
• Resetting the sensor according to the guide’s instructions.
• Ensuring the correct use of manual, sensor, and lock modes.

2.2 Eligibility for Warranty Replacement

To qualify for a replacement lid, you must:

• Provide proof of purchase (e.g., copy of the purchase invoice).
• Demonstrate that the troubleshooting steps were followed and documented.
• Submit the claim within the 12-month warranty period.

2.3 Warranty Claim Fee

A £24.95 fee is required to process the warranty claim. This fee covers both administrative and shipping costs, and it is necessary for the following reasons:

1. Administration Costs

• Processing and verifying warranty claims, including documentation and communications.
• Ensuring compliance with the warranty terms and conditions.

2. Shipping Costs

• Packaging, handling, and postage fees to send the replacement lid to you.
• Ensures delivery within 3-5 working days from payment processing.

Why is a Fee Necessary?

While the warranty covers defects in materials and workmanship, external factors such as logistics, packaging, and administrative efforts incur unavoidable costs. This fee ensures timely and efficient service.

3. Exclusions from Warranty

This warranty does not cover the following:

• Damage caused by misuse or improper handling of the product.
• Cosmetic damage such as scratches or dents that do not affect functionality.
• Issues resulting from the use of incorrect or low-quality batteries.
• Products that have been modified, repaired, or tampered with by unauthorized personnel.

4. Limitation of Liability

Except for the replacement of defective lids as described in these terms, Ninestars is not liable for any indirect, incidental, or consequential damages arising from the use of this product.

5. Governing Law

These warranty terms are governed by the laws of England and Wales. Any disputes related to the warranty will be subject to the exclusive jurisdiction of the courts of England and Wales.

6. How to Submit a Claim

To initiate a warranty claim:

1. Contact Us via the details provided in your product documentation.
2. Submit Proof of Purchase (e.g., copy of your purchase invoice).
3. Provide Evidence that you followed the troubleshooting steps.
4. Pay the £24.95 fee to cover administrative and shipping costs.

Once all requirements are met, the replacement lid will be processed and dispatched.